Buyer Protection is the security process we use to protect you and us from fraudulent activity.


Fraudulent activity is not always apparent when an account is created and sometimes, not until an order is placed. 


The account will be placed in a temporary hold. We do this to check that you are a genuine bidder, you only have one account with MadBid, and the payment details are yours to use. 


United Kingdom Money Laundering Regulations can be another reason for placing you in Buyer Protection. 


In order to release this hold, we will ask you to provide a photo ID, proof of address, and any other documentation deemed necessary to confirm you are indeed who you say you are.